Dear Shilpi, sorry to know you were not satisfied with your treatment. We apologise for miscommunication. in our system showed your appointment time was 8pm. And you showed to at 8,15pm. And the whole treatment including body scrub and shower should be finish within 40 mins. Normally we always leave the last 5 mins for customer get quick fresh up shower, since you are full of sea salt. We will make sure our therapists understand even with schedule delay, we still need do intake talk carefully with customer.Make sure you understand the 40 mins treatment is including shower time. Again, sorry for the miscommunication.:)