Dear Manouk, thank you for your visiting and feedback. We are so sorry that the smell.we looked into the problem and It turns out our fresh washed and dry towels was not so “fresh”smell… we already changed another softener and the problem is solved for now! Hope next time we bring you better experience:)

Dear Desislava,

It is so frustrated that we need read this unrealistic feedback. We indeed received the message from treatwell one week ago regarding to your treatment. We are sorry for your bad feelings. However, treat well and us both busy to solve your complain for more than one week. Neither of us think we should refund on your case.

We double check with our front desk and our lobby camera. We did not get any complain from you after the treatment. Neither did our therapist get any complain during the treatment. We highly suggest customer request refund or stop the treatment right way if you think we did not reach your satisfaction. Hardly could we support your complain 3 days after the treatment. And stalking both us and treat well doesn’t change the fact.

You wrote in your complain email :

“In any case the massuse should know what she is doing to avoid causing pain even if the client doesn’t communicate, as she is a professional. ”

For this point, we have to say, we are therapist, we are not mind reader. And you have 60mins long to stop unsatisfying treatment in any minute. You have all your rights to get treatwell involved as third party, as long as your payment is made on treatwell not from glowwell booking system. We will full corporate with treatwell if they think this is a case to refund.

Thank you for your time.
Kind regards,
Glowwell team